Privacy Policy

Betzillo Casino respects your privacy and is committed to handling personal information responsibly. This policy describes the types of information we may collect, why we collect it, how we use it, when we may share it, and the choices available to you. Our practices are designed to comply with applicable Australian privacy and gambling requirements, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and other laws that apply to our services.

By accessing or using Betzillo Casino, you acknowledge that you have read this policy. If you do not agree with the way information is handled as described here, you should stop using the website and contact us about closing your account. This policy may be updated from time to time to reflect changes to our services, technology or legal obligations. The latest version will be published on this page with its effective date where appropriate.

We use personal information only for legitimate business, legal and operational purposes connected with providing and administering Betzillo Casino. Depending on the circumstances, this may include the following purposes:

• Creating, verifying, maintaining and closing your account.
• Confirming your age, identity, eligibility and location before or during your use of our services.
• Processing deposits, withdrawals, refunds, bonuses and other account transactions.
• Providing games, account features, customer support and information you request.
• Monitoring gameplay and account activity to promote safe gambling and help identify potential gambling-related harm.
• Complying with responsible gambling, anti-money laundering, counter-terrorism financing, tax, licensing, reporting and other legal requirements.
• Detecting, preventing and investigating fraud, scams, collusion, cheating, unauthorised access, money laundering and other prohibited activity.
• Maintaining the security, availability, performance and integrity of our website, systems and services.
• Understanding how customers use our services so we can improve functionality, content, usability and customer experience.
• Sending service messages, security alerts, account notices and other essential communications.
• Sending marketing communications where permitted by law and where you have provided consent or we otherwise have a lawful basis to do so.
• Managing disputes, complaints, legal claims, audits, insurance matters and regulatory enquiries.

We may combine information collected from different sources where this is reasonably necessary for these purposes. We do not use personal information for purposes that are unrelated or incompatible with the reason it was collected unless permitted or required by law, or you have agreed to the additional use.

We may disclose personal information where reasonably necessary for the purposes described in this policy. Disclosures may be made to companies within our corporate group, payment providers, banks and financial institutions, identity and age verification providers, technology and hosting providers, customer support providers, analytics and security providers, professional advisers, auditors, insurers, regulators, law enforcement bodies and other authorities.

We require service providers that handle personal information on our behalf to use appropriate security measures and to handle information consistently with their contractual obligations and applicable law. Some providers may operate outside Australia. If information is disclosed overseas, we will take reasonable steps to ensure that the recipient handles it appropriately and that any required safeguards are applied.

We may also disclose information where necessary to protect the rights, safety, property or security of Betzillo Casino, our players or another person; to enforce our terms; to investigate suspected wrongdoing; or in connection with a merger, acquisition, restructuring, sale of assets or similar corporate transaction. We will not sell your personal information as a standalone commercial product.

We use reasonable administrative, technical and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include access controls, authentication, encryption where appropriate, monitoring, secure storage, staff training and incident response procedures. However, no website, transmission method or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, manage responsible gambling obligations and comply with legal, regulatory or reporting requirements. Retention periods vary according to the type of information and the reason it is held. When information is no longer required, we will take reasonable steps to securely delete it or de-identify it, subject to any lawful need to retain it.

Subject to applicable law and reasonable verification of your identity, you may have the right to request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. You may also be able to request information about how your data is handled, withdraw consent where processing relies on consent, or make a complaint about our privacy practices.

Some requests may be refused or limited where permitted or required by law. For example, access may be restricted if disclosure would affect another person's privacy, prejudice an investigation, create a security risk or conflict with gambling, anti-money laundering or other legal obligations. If we cannot meet a request, we will explain the reason where the law allows us to do so.

If you have a question about this Privacy Policy, want to update your details, wish to manage marketing preferences, or want to make a privacy request or complaint, please contact Betzillo Casino through the customer support or privacy contact details published on our website. Please include enough information for us to identify your account and understand your request. We may ask for additional information to verify your identity before providing account information or making changes.

We aim to acknowledge and assess privacy enquiries within a reasonable time. If you are dissatisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulator. You should generally raise your concern with us first so we have an opportunity to review and address it.